Experience

May 2018 - PRESENT

DESIGN MANAGER
Pivotal Labs, Singapore

As the Design Manager for Pivotal Labs Singapore I function as both an individual contributor on projects as well as a mentor and coach for a small team of designers, product managers and developers.

As a manager, my goal is to be a multiplier for my reports by removing obstacles, collecting and framing feedback with actionable insights, sharing advice from past experiences, identifying strengths and providing opportunities for growth.

I work together with each report to create a custom development plan based on their own strengths and opportunities for growth. We set short term and long term goals and identify what tangible results will let us know if they are achieving those goals.

I strive to build strong relationships with my reports based on trust. I use a lot of the soft skills that I’ve picked up as a user experience designer to help identify the needs and goals of my reports in order to build a deep sense of empathy and understanding.

January 2016 - May 2018

SENIOR USER EXPERIENCE DESIGNER
Pivotal Labs, Denver, Tokyo, Singapore

At Pivotal, our mission is to transform the way the world builds software. As such, my role as a Senior User Experience Designer goes far beyond research and wireframes. All individual contributors at Pivotal are essentially change agents. We work to change the way our clients think about developing products within their organizations. There are a multitude of ways that we do this but the most common is to simply work hand-in-hand with our clients to build great software together.

During my tenure at Pivotal I’ve helped to build products and affect change within organizations all across the globe. I spent time in Atlanta, Georgia to help The Home Depot optimize their in-store order pick-up service. I went to Dearborn, Michigan to work with the Ford Motor Company to design systems to help extract and organize vehicle data. I traveled to Tokyo to introduce user-centered design to Yamato in order to redesign their self-service tablets. And finally, I moved to Singapore where I’ve helped build out the design practice for the Singapore Labs office while working with clients like DBS, Dell, BCA and Singtel.

Day-to-day I pair with my client designer to teach them everything I know about designing and building a product on an autonomous, high-performing development team. My clients learn by doing over the course of their engagement with Pivotal. We cover everything from recruiting to research to wireframes to high-fidelity interaction design.

We focus on the principles of User Centered Design, Lean Product Management and Extreme Programming and acknowledge that design is one of many tools in the product development toolbox. Ultimately, what matters most is getting working software into the hands of our users as soon as possible.

JULY 2013 - January 2016

SENIOR USER EXPERIENCE DESIGNER
Slice of Lime, Denver/Boulder, Colorado

As a Senior User Experience designer for Slice of Lime I work closely with clients to facilitate and execute the design of digital products with an emphasis on user experience. By working in an agile format I promote a build/measure/learn approach with clients through the use of rapid prototypes, user testing, and qualitative and quantitative data collection and analysis.

My other responsibilities vary from project to project but include: high-fidelity design, partnering with development teams to refine design interactions, UX strategy development, user testing participant recruiting, project management, and client relationship management. 
 

May 2011 - July 2013

CREATIVE DIRECTOR
Room 214, Boulder, Colorado

As the Creative Director, I was responsible for guiding all of the design work within the agency. On a daily basis I worked with the video production, development, account, and research teams, in partnership with our clients, to bring creative concepts to life.

My responsibilities included: quoting projects, scheduling projects, tracking project profitability, managing contract labor, concept development, digital strategy creation, presenting to clients, providing guidance to creative team members and leading the day-to-day design work.
 

July 2007 – May 2011

ART DIRECTOR
Gaiam America’s, Inc., Louisville, Colorado

As an Art Director at Gaiam, my responsibilities included: the design of email marketing, social media campaigns, websites, landing pages, banner ads, product packaging and graphics, brochures, catalogs, sell-sheets, in-store displays and trade show booth graphics.

Other duties included: user experience analysis, information architecture, HTML and CSS programming, copywriting and marketing strategy development. On a daily basis I collaborated with marketers, developers, copywriters and internal clients across the company to deliver excellent creative work.
 

August 2006 – Present

FREELANCE CREATIVE
Various Clients, Colorado

As a Freelance Creative, I have become a jack of all trades, focusing on both the business and creative sides of design. My responsibilities are extremely broad, including: creative consulting, brand development, copywriting, print design, web design, illustration, general business management and art direction of photography.

Education

August 2002 – April 2006

BACHELOR OF FINE ARTS IN GRAPHIC DESIGN
Magna Cum Laude, School of Art, Western Michigan University, Kalamazoo, Michigan

Accolades

NOVEMBER 2012

SILVER WOMMY IN THE MOMENTUM CATEGORY
Udi’s Joy Mission, Room 214

June 2012

GRAND PEAK AWARD
Udi’s Joy Mission, Room 214

JUNE 2012

GOLD PEAK AWARD IN THE SOCIAL MEDIA CATEGORY
Udi’s Joy Mission, Room 214

Proficiencies